Order fulfillment is one of the most crucial aspects of an e-commerce company. Your real job starts once a client places their order. As an eCommerce agency, you have to ensure that your respective customers get their orders in the most promising condition. The order fulfillment process is one of the essential ways of earning goodwill for your company.
Here are five ways with which you will be able to improve your order fulfillment process, thus increasing your company’s productivity.
- Demanding a seamless and hassle-free integration
It is most likely that you do not manufacture the products that you sell online. You are likely sourcing your inventory from various sources and distributors. These go on to get stored in warehouses before you deliver these products to your respective consumers.
If this is how you are sustaining your business, then you must use an OMS or an Order Management System to integrate a hassle-free connection with your preferred suppliers. Once you get this done, you can get rid of the most dreaded statement seen in an e-commerce website – “typically ships within 48 to 96 hours!”
- End-to-end visibility
When you are linked to your suppliers through an OMS, you will most likely have access to your products’ real-time logistical status. This means that both you and our suppliers will access the same inventory and catalog along with the order fulfillment process. Enforcing end-to-end visibility will earn you customer satisfaction and provide clarity regarding accurate information regarding order fulfillment.
- Selecting the right logistics partner
It is essential to choose the right logistics partner because they are the ones who will be in charge of ensuring that your products reach safely to your customers. Hence, it is essential to choose a company that maintains the most real transparency, both with you and your clients.
- Enabling order management that happens to be exception-based
Rather than having to notify your consumers regarding delayed orders, you can upgrade all your shipping methods automatically by inducing exception-based order management. This will help you to earn brand loyalty and increase your chances of acquiring repurchases.
- Choose your warehouse locations smartly.
Modern shoppers who go on the hunt on an eCommerce website want their orders to get delivered quickly. Hence, it is crucial to choose your warehouses smartly. Always select a warehouse that offers ground shipping that is low on expenses and a location that shippers can have easy access to.
Conclusion
Running an e-commerce agency is no child’s play. There is an array of hurdles and challenges involved.
Order fulfillment processes are one of the most crucial stages of an eCommerce business, and any organization must make arrangements to get these done smoothly.
If you are an organization on the lookout to improve their order processes, you have come to the right place. The tricks, as mentioned earlier, will help you run a successful eCommerce business!
